LegalShield Customer Services & Support

LegalShield FAQ's




What is a legal service plan?


For a recurring monthly or annual fee, legal service plans offer a variety of legal services from a network of attorneys for a low flat monthly rate. Prices and coverage vary depending on the plan you select.


What is LegalShield?


LegalShield has been providing legal service plans to North American families for over 40 years. Our customers can access legal counsel and advice from qualified lawyers simply by calling a toll-free number. Many other benefits are included, but even at the most basic level our plans allow you to have peace of mind.


How do I contact my Provider Law Firm?


Call the toll-free number on the front of your membership card. A customer service representative will ask you what type of legal matter you have, verify your address and phone numbers and forward your information to the appropriate lawyer at your provider law firm.


How can I pay for my membership?


We accept the following payment methods:

* Monthly bank draft
* Annual bank draft
* Semi-annual direct
* Annual direct
* Monthly credit card
* Semi-annual credit card
* Annual credit card


What law firm will provide my legal services?


LegalShield has arranged for you to have a special law firm available to handle your legal needs. This firm has been screened, is monitored daily, and is ready to handle your legal matters with the interest and concern you deserve.


What is covered under a LegalShield Legal Plan?


Access a variety of legal services including: advice on unlimited issues, attorney letters or calls made on your behalf, contract and document review (up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions and exclusions.


What is LegalShield’s service area?


LegalShield’s proprietary system of Provider Law Firms covers 49 states and 4 provinces in Canada. Plan coverage varies depending on the plan you select.


Does it cost more to add my spouse or dependents?


No. Your spouse and eligible dependents are covered under your family membership.


Who is covered under my LegalShield Legal Plan Family Membership?


The following are covered: 

* The member
* The member’s spouse
* Never-married dependent children of the member or member’s spouse who are under 26 and living at home
* Children under age 18 for whom the member or member’s spouse is the legal guardian
* Full-time never-married students under 26 years old if the student is a dependent of the member or member’s spouse
* Any dependent child, regardless of age, who is incapable of sustaining employment because of mental or physical disability and who is chiefly dependent on the member or member’s spouse for support.

Note: Trial Defense, where available, provides benefits for the member and/or the member’s spouse only. Be sure to check the specific contract in your state.


What level of contact will I have with my lawyer if I am a LegalShield member?


It depends on your legal matter/situation. When you contact your Provider Law Firm, explain your legal situation and they will have an attorney call you within 8 business hours. Once you speak directly with your attorney, he/she will be able to determine what legal assistance is needed for your specific situation.